Tools
In the CITIZEN MEDIA Project there is an extensive use of tools and techniques for capturing user and context requirements in the different phases of the development process. It is important to use this opportunity to improve the quality of those tools and techniques based on the lessons learned during the project.
CITIZEN MEDIA User Analysis Tool
This tool describes the Computer Literacy of a user or a user group. This is important early in the development process when one needs to know what skills and experiences the users have. Can they download videos; are they familiar with chat and e-mails? The design of a CITIZEN MEDIA service should take questions like these into account when designing a specific user group. It also gives an estimate of the user group's similarity with typical online community members with respect to ICT usage.
CITIZEN MEDIA Community Requirements Tool
There are typically two main reasons for joining an online community: Getting in contact with other people and getting in contact with content of interest. This tool charts the user's main requirements along these two dimensions.
CITIZEN MEDIA Community Usage Tool
When users operate in an online community, there are many things they can do. This tool asks users of their typical user behaviour in an online community, and classifies the user along usage dimensions and user types. This is useful for community designers that want to adjust the functionality towards what the users actually do in the community.
CITIZEN MEDIA Community Evaluation Tool
It is important for community owners to know how satisfied the users are with the community they are in. This tool measures that.
